Refund & Cancellation Policy

Cancelling an order

You can cancel any order for a full refund until work on it begins. Work normally begins within 2 hours of payment confirmation, so email hello@deepgrodigital.com as soon as possible with your order email and payment reference.

Once work has begun, the order can no longer be cancelled, because the report is prepared specifically for the URL you submitted.

When you get a full refund

• You cancel before work begins.
• We cannot complete the report — for example, the site cannot be accessed or crawled, or we decline the order.
• We miss the stated delivery time (24 hours for a Constraint Brief, 48 hours for a Full Diagnostic) by more than 24 hours and you ask for a refund before the report is delivered.
• You were charged twice or charged the wrong amount (the excess is refunded).

After delivery

Delivered reports are digital and custom-made, so they are not refundable. If a report contains a factual error or misses something within its stated scope, tell us within 14 days of delivery and we will correct and reissue it free of charge.

How refunds are paid

Approved refunds are issued to the original payment method through Razorpay within 5 working days of approval. Your bank or card issuer may take a further 5–10 working days to show the credit. Refunds are made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank.

Questions

Email hello@deepgrodigital.com. We reply within one working day.